OONASee how we bring the work into use together.Click OONA to begin.
OONA

See how we bring the work into use together.

We open one stage at a time and only reveal the next when the previous one has been understood.

Starting point

We understand the work.

WHAT WE DO
We look at how the work is done today, where it slows down and what should improve.
WHY
This keeps us from building on assumptions or solving the wrong problem.
WHAT THIS CHANGES
We know what is worth solving first and why.
RESULT OF THIS STAGE
A shared understanding of what we will do and what we will not do.
Definition

We agree the boundaries.

WHAT WE DO
We agree what the solution does, what information it uses and where a person makes the decision.
WHY
Clear boundaries make the work safer and make responsibilities easier to understand.
WHAT THIS CHANGES
Everyone knows how the solution is allowed to work before anything is built.
RESULT OF THIS STAGE
An agreed way of working, clear responsibilities and clear boundaries.
Build

We build a working solution.

WHAT WE DO
We build the workflow and connect it to the systems it needs.
WHY
The solution needs to fit real work, not just look good in a demo.
WHAT THIS CHANGES
It can be tested quickly in the work it is meant to support.
RESULT OF THIS STAGE
A working solution in the right environment.
Validation

We verify before rollout.

WHAT WE DO
We test normal situations, exceptions, permissions and the points where a person makes the decision.
WHY
Problems are better found before the solution becomes part of daily work.
WHAT THIS CHANGES
We know where the solution works and where a person takes responsibility.
RESULT OF THIS STAGE
A jointly approved solution that is ready to be put into use.
Deployment

We roll out in a controlled way.

WHAT WE DO
We introduce the solution step by step, support users and follow the first real situations.
WHY
A new way of working succeeds only when people know what is happening and where to get help.
WHAT THIS CHANGES
The solution becomes part of everyday work without leaving work or responsibilities unclear.
RESULT OF THIS STAGE
The solution is in use and ownership is clear.
Care & partnership

We keep the solution working.

WHAT WE DO
We follow use, fix problems and improve the solution as needs change.
WHY
Work changes, so the solution needs to be able to change with it.
WHAT THIS CHANGES
The benefit continues in everyday work instead of ending at rollout.
RESULT OF THIS STAGE
An agreed way to monitor, fix and improve the solution together.
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